Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All roasted coffee products are a non-refundable item. If for any reason you are unsatisfied with our product please don't hesitate to contact us and we will make every effort to resolve any issues.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@makerfinecoffee.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@makerfinecoffee.com and send your item to: 47 north street Richmond, Melbourne Victoria AU 3121.


Shipping
To return your product, you should mail your product to: 47 north street Richmond, Melbourne Victoria AU 3121

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Pour Over

If you enjoy clean, bright flavours and gentle clarity in your cup, pour over brewing is one of the easiest and most rewarding methods to master at home. This technique highlights the delicate characteristics of your coffee and offers excellent control over the final brew.

Pour Over Brewer – Filter Paper – Kettle – Grinder – Scales – Fresh Coffee

Heat your water and rinse your filter to remove any papery taste. Add 15g of medium-ground coffee to your brewer.

Begin with a small bloom pour, just enough to wet the grounds. Let it sit for 30 seconds. Continue pouring slowly in steady pulses until you reach your total water weight of 250ml. Maintain a flat bed and avoid pouring aggressively.

Your brew should finish between 3 minutes and 30 seconds and 4 minutes. Adjust grind as needed to refine your flow rate.

Recipe Checklist

  • Dose: 16g medium grind
  • Water: 250ml
  • Temperature: 96°C
  • Time: 3 minutes and 30 seconds to 4 minutes
  • Grind: Medium

Espresso

If you’re a long black lover or a flat white fanatic, when it comes to bold flavours and a rich, syrupy body the humble home espresso machine can be your best friend.
Espresso Machine – Tamp – Timer – Espresso Roast Coffee – Grinder (or finely ground coffee) – Scales
Ensure your espresso machine is warm before you begin making your coffee. Grind or weigh 20g of coffee into the portafilter and it is level, and evenly distributed. Firmly and evenly tamp the coffee.
Place the portafilter securely back in the machine, start the flow of water and your timer. If you are brewing on a manual machine, you are aiming for a 50g yield. If you are brewing on an automatic machine, use the double shot setting.
Add milk or extra water depending on your preference. Enjoy.
Ideally you are aiming for your shot to run for 28-32 seconds. Adjust your grind finer or coarser depending on your machine and desired flow rate.
Recipe Checklist
  • Dose: 20g finely ground
  • Water: 50g yield
  • Temperature: 96°C
  • Time: 28-32 seconds
  • Grind: Fine
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